Network Airline
Full-network OCC recovery
Storm fronts, ATC slot cascades, crew time-outs, MX events — one orchestrated recovery instead of dozens of phone calls and spreadsheets. EU261 / DOT / APPR clocks tracked per record.
Vector
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A Constellation capability
Disruption recovery that compresses hours into minutes.
Vector is a hybrid agentic capability for transportation providers — airlines, rail, ferry, and the new generation of eVTOL operators. A multi-agent system that finds optimal rebookings, reassigns seats, computes disruption costs in real time, and generates personalized passenger communications across every channel. Deterministic on fare rules, regulated comms, and policy. Agentic on rebooking judgment and passenger-specific outreach. Customized to your network in days, not quarters.
The Problem
When a network breaks, every minute of manual recovery costs you money and customers.
- Eurocontrol values at-gate delay at ~$110 per minute (€100, 2024 economic-analysis standard). European carriers paid roughly $980M in en-route delay costs in summer 2024 alone
- The Delta CrowdStrike outage cost the airline $500M in five days — $380M revenue lost, $170M costs, 1.3M passengers affected, 5,000+ cancellations
- EU261 caps compensation at ~$660 per passenger for long-haul cancellations. UK261 ~$660. Canada APPR up to ~$725. The new US DOT rule (June 2024) mandates automatic cash refunds in 7 business days
- Travel-sector customer acquisition costs are up ~35% (2022–2025) while LTV is up just 4.5%. Customers defect after 2.4 negative experiences
- JD Power 2024: a single piece of negative news coverage drops airline trust scores by 400 points on a 1,000-point scale
- The hardest jobs in a disruption — optimal rebooking across the network, policy-compliant seat reassignment, real-time cost accrual, personalized passenger comms — are all still done with humans and spreadsheets at most operators
The stakes are compounding
New rules. New aircraft types. Same broken playbook.
- US DOT, April 2024: automatic cash refunds for cancellations and significant delays, in original payment form, in 7–20 days. Manual processes will not meet that clock at scale
- EU261 and UK261 already require structured compensation, food, accommodation, and rebooking. Eurocontrol’s 2024 Performance Review tracks every minute of delay
- FAA eVTOL Integration Pilot Program (March 2026): 8 projects, 26 states, Joby / Archer / Beta / Wisk targeting commercial ops by mid-2026. eVTOL networks are more weather-sensitive, route-dense, and battery-constrained — disruption is harder, not easier
- Rail under EU 2021/782 and DB Passenger Rights frameworks face the same problem class — today solved with claims back offices, not orchestrated rebooking
- Travel customer acquisition costs are rising faster than LTV. Every disrupted passenger you fail is more expensive to win back than to keep
- The legacy disruption-management stack (Sabre Movement Manager, Amadeus, Boeing Jeppesen, IBS iFlight) is built around scheduling, not multi-agent recovery. The AI angle is being marketed; few benchmarks exist in the wild
What Vector does
A multi-agent OCC. Orchestrating the four hardest jobs in a disruption.
- Optimal network rebooking. Across constrained inventory, fare rules, codeshare partners, interlines, slot/curfew constraints — with passenger preference and connection feasibility weighted
- Policy-compliant seat reassignment. Status tier, ticket class, special services, group integrity, accessibility — deterministically
- Real-time disruption cost computation. Compensation accrual (EU261 / UK261 / APPR / DOT), care costs (hotel, meals, ground), crew time-out, swap repositioning, lost-revenue projection — live as the event unfolds
- Personalized passenger communication. Voice, SMS, app, email, chat, social DM — in your brand voice, in their language, with the right offer at the right moment
- Deterministic on the rules that must hold: fare reissue, regulated language, codeshare governance, passenger-rights notifications, audit trail
- Agentic on the work that requires judgment: rebooking across cascading constraints, surge prioritization, customer-recovery offers, narrative framing
- Closes the loop: learns from every recovery, surfaces patterns, recommends schedule and policy changes that prevent the next disruption
Quantified outcomes
Move from hours of manual recovery to minutes of orchestrated response.
Vector turns the parts of disruption recovery that scale linearly with the size of the event — rebooking, seat reassignment, cost accrual, comms — into work that finishes before the next gate change.
Recovery in minutesHours of OCC manual work compressed into a single orchestrated cycle
~$110 / minute savedEurocontrol’s 2024 at-gate cost of delay (€100) — the unit Vector reduces directly
EU261 / UK261 / APPR readyCompensation accrual computed live; care obligations dispatched automatically
DOT 7-day clockAutomatic cash refunds in original payment form, on the regulatory clock
Optimal rebooking, not first-availablePassenger preference, connection feasibility, network constraints, partner inventory
Personalized comms at scaleVoice, SMS, app, email, chat, social DM — in your brand voice, every language
Audit chain by defaultEvery rebook, every seat, every comm, every cost line — immutable for the regulator
OCC analyst capacityFree your most expensive operations talent for genuinely complex calls
NPS protectionCut the “2.4 negative experiences” defection threshold by handling recovery well, not just fast
The full Vector stack
Every lever an OCC pulls, automated and orchestrated.
From the first slot-restriction notification to the last refund. Hybrid agentic + deterministic by default. Governed by Conduit.
Disruption detectionWeather, ATC, slot, crew, MX, security — signal aggregated from every operations source
Impact propagationCascading effect on subsequent rotations, crew duty, passenger connections, codeshare
Optimal rebooking engineNetwork-aware optimization across fare rules, interline, partner inventory, slot/curfew
Seat reassignmentStatus tier, ticket class, special services, group integrity, accessibility — deterministically
Crew & aircraft swapTime-out, qualifications, repositioning cost, downstream impact — optimized jointly
Compensation calculatorEU261 / UK261 / APPR / DOT obligations accrued live as the event unfolds
Care obligationsHotel, meals, ground transport dispatched per controllable / uncontrollable rules
Refund automationDOT-compliant cash refunds in original payment form, on the 7-day clock
Personalized commsVoice, SMS, app, email, chat, social DM — in your brand voice, in every language
Status-page & pressPublic-facing updates and regulator notifications, drafted on the same clock
OCC dashboardLive cost accrual, recovery progress, NPS proxy, regulator clocks — one screen
Human-in-the-loopApproval gates for sensitive routing or large-cost calls; everything else flows through
Post-event learningRecovery patterns, root causes, recommendations — fed into Pulse MRO and scheduling
Audit trailEvery decision, every comm, every cost line — immutable, exportable, regulator-ready
Mode portabilityAirline today. Rail, ferry, road freight, and eVTOL networks on the same engine
Use cases
Built for every operator that runs a network.
Low-Cost / ULCC
Recovery without bloated cost
Ancillary-heavy fare structure, tight crew utilization, thin margins. Vector handles compensation accrual, care dispatch, and rebooking inside the unit-economics envelope.
Regional / Codeshare
Interline-aware rebooking
Codeshare governance, interline ticket constraints, partner reaccommodation policies — deterministically respected, never broken in the rush.
eVTOL Operator
High-frequency network recovery
Higher route density, sharper weather sensitivity, battery / charging-cycle constraints. The disruption math is harder — Vector handles it from the first commercial flight.
Rail / Ferry
EU 2021/782 passenger rights
The same problem class in rail and ferry today is solved by claims back offices. Vector turns it into orchestrated rebooking, comms, and compensation — on the regulatory clock.
Road Freight / Logistics
Network reroute & customer comms
When a hub goes down or a corridor is closed, freight networks face the same orchestrated-recovery problem — reroute, reschedule, notify, and account for it. Same engine.
Engagement
Outcome-priced. Configured to your network and your regulator.
Vector ships customized to your reservation system, your OCC tools, your fare rules, your compensation regime, and your communication channels. Engagements price against the outcome — recovery time cut, compensation cost optimized, NPS protected.
Pilot
One disruption class (e.g. weather), one geography, one outcome metric (recovery-time cut, compensation accuracy, or NPS protection). Production-ready in 4–6 weeks.
Production
Full network coverage, all disruption classes, all channels, integrated with your reservation system and OCC stack. Governed by Conduit. Includes Counsel for fare-rule and policy curation.
Enterprise
Multi-network, multi-region, on-prem or in-region residency, bespoke regulator integrations (DOT, EASA, CTA, CAA, GACA), integration with Constellation, Mirror, and Pulse MRO.
Need a custom rollout?
Talk to Mantle about full-network deployments, eVTOL OEM partnerships, rail / ferry / freight engagements, and bespoke regulator integrations.
Talk to Mantle →
Enterprise & regulator-grade
Trust, audit, and every clock the regulator already runs.
Vector is built for regulated transportation. Every recovery, every comm, every cost line — tracked, signed, and exportable to your regulator on demand.
SOC 2 Type II
Audited controls for security, availability, and confidentiality of every disruption record and passenger interaction.
EU261 / UK261 / APPR
Compensation tiers, care obligations, and notification timelines computed live and dispatched automatically.
US DOT 2024 refund rule
Automatic cash refunds in original payment form, on the 7-business-day (card) / 20-day clock.
EU Reg 2021/782 (rail)
Passenger-rights compliance for rail networks, with Agreement on Journey Continuation honored across operators.
In-region residency
EU, UK, US, KSA, UAE residency available. Aligned with PDPL, GDPR, NCA ECC-2, GACA, TDRA.
Full audit trail
Every rebook, every seat decision, every comm, every cost line — immutable, exportable, regulator-ready.
System integration
PSS (Amadeus Altea, Sabre, Navitaire), OCC (Sabre Movement Manager, Boeing Jeppesen, IBS iFlight), CRM, refund engines, payments. Governed by Conduit.
Vector
When the next storm front lands, recover in minutes — not days.
Book a 30-minute call to scope your network, your disruption profile, and the outcome metric you want to move first. If the fit is right, we ship a working pilot in weeks.